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Does Zoom automatically send email invitation

Forum|Forum|2 years ago
July 6, 2023
9 replies
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I scheduled a meeting on the zoom web on Chrome browser and I added an invitees email address but it doesn't look like it sent an invite out. Does it no longer automatically send out a Zoom invite to the invitee's email address?

Meeting Features

Best answer by Ray_Harwood

Welcome to the Zoom Community, @tom0328.

I’m told that enabling the Continuous Meeting Chat and entering invitees into the list that appears will do this, but I’ve not tested it successfully yet.

Another option is to install one of the calendar add-on/helpers, available for Outlook and Google, I think. Zoom doesn't send the invite, but your calendar app will while creating the meeting.

Maybe I’m too old school (and too old, too!) but I don’t like trusting one tool to do two separate tasks that are easily accomplished separately unless the process is proven to work reliably under all of my use cases. The email/calendar integration has been proven unreliable, in my opinion, based on the large number of complaints in the Zoom Community.

I create most of my meetings and all of my webinars in the Zoom Web Client, which (again, in my opinion) is generally the most reliable and bug-free approach; then I copy the invitation and paste into an email in Outlook, where I spend 20-30 seconds removing much of the extraneous material and providing a few sentences of why I believe the meeting is important.

But that’s just me. Plenty of people want a big blue “Make me a Meeting and tell all my attendees about it” button. 😎

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @Tanya5.

The Zoom Web Portal has never sent out invitations, that I'm aware of. This new "Invitees" feature is tied to the Meeting Room Chat feature, and invites people to the Continuous Meeting Chat and also adds this meeting to their list of meetings in the Zoom Desktop App (but not in the Web Portal).

If you go to your Settings on the Zoom Web Portal and disable the Enable continuous meeting chat switch, the Invitees section of the Add Meeting window is no longer present.

C

Clement1

Newcomer

Prior to this, when you scheduled a Zoom meeting they would automatically add an email with all the information to Outlook. All you had to do was add the invitee's email address and they would get it and also be able to respond to the invite. It is no longer there. I asked customer support about it and haven't heard back from them. There is another thread on this site that speaks to the problem. Anyone know how to enable that feature again, please let me know.

Thanks,

G

Gina61

Newcomer

Same thoughts. I am so frustrated.

T

Tanya5Author

Newcomer

Thank you Ray! I must have had my video meeting platforms confused 🙂

C

Clement1

Newcomer

Prior to this, when you scheduled a Zoom meeting they would automatically add an email with all the information to Outlook. All you had to do was add the invitee's email address and they would get it and also be able to respond to the invite. It is no longer there. I asked customer support about it and haven't heard back from them. There is another thread on this site that speaks to the problem. Anyone know how to enable that feature again, please let me know.

Thanks,

Clement

K

KellyArt

Newcomer

I never had an issue with invitations automatically being emailed until I upgraded to Pro. I assumed my clients received emails with the link but they had not. Very confusing. I know we can copy the invitation but I have a lengthy letter in "details" that does not get copied.

Anyone find a solution or get an answer from support? I cannot find the other chat you referred to. Thanks!

C

Clement1

Newcomer

I was having the same problem. It used to have the email ready to go after I set the new Zoom appointment. All I had to do was put in the attendee's email address and it would send the email with an option for the attendee to reply to the invite. It stopped happening all of a sudden. I contacted support via chat and somehow it came back to the way it was, having the email ready to send. Not sure what they did, but I know I didn't do anything to have it work again. It is so much more convienent. Perhaps contact chat support and explain the problem.

Hope this helps,

Clement

E

eventrem2

Newcomer

Yes, this feature was unfortunately deprecated. We used to invite clients to appointments directly from Zoom. Now what we do is we create out Zoom meetings in Salepager and specify the emails there so that invitations and reminders are sent directly to clients.

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sylva

Newcomer

I have exactly the same problem - zoom customer support were not very helpful. moving to another platform...

U

USSER1

Newcomer

Having the same problem - not sure what's the point of asking all the emails if it doesn't send it for us.

G

Gina61

Newcomer

It's ridiculous. Massive company, simple problem, no solution, weird and no help. Just all dumped together to share our misery.

8

81105

Newcomer

Thank you

G

Gina61

Newcomer

I know. It's so maddening. Where do the emails go. I used to send email invites easily through zoom but following an update it all stopped and now it's so ridiculous. I have to copy and paste. Why? It's impossible to get help from Zoom too. It's a shame as I like zoom otherwise.

MGSR

Community Manager

Hello there,

I'm sorry for the late response and the inconvenience.

Please make sure that you do not have spam filtering service that could be preventing your email from receiving Zoom emails when checking your spam folder. Please refer to the steps below on how to check and disable spam filtering for your Gmail.

Step 1: Sign in to your Gmail account and click the gear-shaped Settings button. Select "Settings" from the drop-down menu and then click the "Filters" tab.
Step 2: Click "Create a new filter" and then click the "Has the words" text input box.
Step 3: Enter "is:spam," "in:spam," or "label:spam" (without the quotation marks) and then click "Create filter" with this search. The "is:," "in:," and "label:" criteria will never match any incoming mail, so this is useful to bypass the spam filter.
Step 4: Click "OK" and then click the check box next to "Never send it to spam."
Step 5: Click the "Create filter" button. All emails that would previously have been sent the Spam folder will now remain in your inbox. Note that Gmail displays a warning message if you open an email in your inbox marked as spam.

Lastly, are you able to see the meetings on your calendar? Sometimes, the host will just send the invite via calendar without also sending the email notification.

Let us know if this helps!

G

GPS_CERN_Zoom

Newcomer

I've set up a meeting with 4 people on 4 different email domains, you are saying that I should tell all of them to check their spam filtering details? And if I had many more people? (Or that CERN email infrastructure doesn't delete outgoing Zoom emails, which, BTW, I don't know how and from where are being sent)? Or that I should interface Zoom with (all) my email client(s) calendar(s)? Can't you/Zoom just send emails with meeting details? I'm sure they will not be filtered out. Anyway...I'll take care myself, just wasting MY time (and CERN has a contract with Zoom...)

Best regards

J

JohnGalt53

Newcomer

Apparently not! I’ve schedule meetings and sat alone it the dark waiting!! They’ve done something ridiculous. ALWAYS just automatically popped out the invite in the past. Chatbot is useless and I’m now as Pro, told I don’t qualify for phone support - LOVELY!!! Perhaps next they’ll charge us for stone and chisel upgrade or carrier pigeon! Beyond disappointing!

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