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Do I lose my recordings when I stop paying for my suscription?

GabyAlarcon
Listener

Hello, I return back to my ZUMBA LIVE classes and I cancel my subscription.  Do I lose my recordings?  Can I retrieve them in any way?

 

Thank you very much!

 

Gaby

3 REPLIES 3

ZoomTestKitchen
Community Champion | Customer
Community Champion | Customer

As I understand it, when you cancel your subscription you lose access to your recordings. Free accounts don't provide cloud recordings. I believe they stay in the cloud for 30-days, so if you subscribed again within that amount of time, you should be able to retrieve them.


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If you have further questions, please reply, we're happy to help.

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


willjoe2442
Participant

 Unfortunately not. With the free Zoom plan, you can only store recordings locally (on your computer or hard drive

parajeev
Listener

If i resubscribe to zoom pro after 30 days, will i be able to access my cloud recordings?Any chance I can retrieve them?