You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2023-01-12 09:03 AM
2023-01-12 12:02 PM
I'm having the same issue.
2023-01-13 07:41 AM
Hi @pcincotta @BluePhoenix ,
Our Engineers have reproduced the issue and found the root cause.
The issue is expected to be fixed on the 5.13.5 version which will be released in the coming days.
While waiting for a fix, we have these work arounds that can resolve the issue for the time being:
Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue.
On your Zoom App, Go to > Settings ( By clicking on the Upper right hand corner 'gear icon')
Select ‘Video’ > Advanced > Uncheck ‘Optimize quality of the video | send with de-noise
Work Around 2 - Roll back to Previous Zoom Version 5.12.9 (Downgrading to 5.12.9 fixes the issue)
Roll back and re-install instructions for Windows
First uninstall the current Zoom version (Windows)
The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.
Could you please run the CleanZoom application, and then restart your computer when it's finished?
Once done restarting please visit this link
https://zoom.us/client/184.108.40.20650/ZoomInstaller.exe?archType=x64 this will automatically download the previous version for you.
Roll back and re-install instructions for MAC
Click on the Zoom Icon at the dock while you have the Zoom Client running.
On the upper left you will see zoom.us, click on Uninstall
Once Zoom is completely uninstalled, visit this link below to roll back to the previous version.
For Intel Processors
M1 Processor version:
I hope this helps! Thank you for your patience.
Zoom Community Team