Cloud recording, time to process for < 5 min session? | Community
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December 15, 2022
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Cloud recording, time to process for < 5 min session?

  • December 15, 2022
  • 1 reply
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Hello,

 

I have recorded a few VERY short meetings with the cloud recording option, < 3 minutes.  How long should I have to wait for them to be rendered to be ready to view?   Usually in the past I have seen these short recording take only a few minutes.

 

Yesterday, I recorded a short session, but after 12 hours it was "still processing" .  This AM I recorded another one (same content) and that was over an hour ago.

 

How long should these renderings take for less then 5 min sessions?   Should I open a ticket?

 

I have a paid account.

    Best answer by intel1919

    User Error, problem solved. 

     

    Meeting was not ended.  Recording was.   Once meeting ended, recording was processed as expected.

    1 reply

    intel1919AuthorAnswer
    Partner
    December 15, 2022

    User Error, problem solved. 

     

    Meeting was not ended.  Recording was.   Once meeting ended, recording was processed as expected.