Cloud recording storage full

Forum|Forum|3 years ago
January 12, 2023
3 replies
7 views

Zoom send an email "your account is using more than the available could recording storage, cloud recording will be disabled... 981.1 GB of 5 GB used (19,622% used)."
Q: Can I still use ALL of my OLD stored recordings in the future? They are needed for legal reasons. If not: Q2: HOW can I download all recordings at once to my hard drive (hundreds of recordings)?
Q3: Do I have to upgrade to keep the old recordings (981 GB)? I could only find to upgrade to 30 GB.

E

Eliot

Community Super Champion | Partner

hi raho_G,

please see

Managing cloud recording usage limits – Zoom Support

Zoom Pricing & Plans | Zoom

thanks, eliot

R

Raho_GAuthor

Newcomer

Thank you Elliot,
I think I never had this issue.
Please explain why my account shows 835.4 GB of usage (16,708% used) at an amount of 5 GB usage allowed.
And if I read your link correctly I find that 1 TB (more than 835,4 GB) usage is charged at 100 $ per month, that would be an additional 1,200 $ per year, compared to 149 $ per year that I paid for my current Zoom One Pro license (single user).
Is this a new policy?
Thank you very much in advance for helping me!
Raho

K

kgallagher

Employee

@Raho_G none of your old recordings will be affected. You will not be able to generate new cloud recordings however you will have full access to your existing cloud recordings. For tips on managing your limit you can refer to this article: https://support.zoom.us/hc/en-us/articles/7627873724685-Managing-cloud-recording-usage-limits

R

Raho_GAuthor

Newcomer

Thank you!
I never had this issue and recorded since years to the cloud with my Zoom One Pro account. Is this a new policy?
Thank you very much in advance for helping me!
Raho

G

Greater_Insight

Newcomer

@Eliot @kgallagher

There is not a single recorded file in the cloud recording. Still, the cloud recording shows overused (9.79 GB (196% used) of 5 GB) and the new recordings on the cloud have been disabled.

Screenshot attached.

What could be the possible reason and what to do?

Thanks in advance.

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