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Cloud recording lost due to subscription expired

TrungNguyen
Listener

The cloud recording disappeared due to my plan was expired.

 

How could i recover these file? If I renew my subscription, Could i have it back?

 

Many thanks

2 REPLIES 2

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Yes, if you renew your subscription, you will gain access to your cloud recordings again. 

willjoe
Listener
How do I retrieve recordings from the cloud?
How to recover a deleted cloud recording
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Recordings.
  3. If there are any cloud recordings in the trash, you will see a Trash icon at the top right.
  4. Click Recover on the right to retrieve the recording.
  5. Click Recover again to confirm.

 

Regards,

Will