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Cloud Recordings Not Playing Back?

EbonyDances
Attendee

Hi, this is a new issue that wasn't occuring maybe 4 hours ago.

 

Suddenly, none of my Cloud Recordings will playback. I've been trying several of them over the last hour and the error I'm getting is "The media could not be loaded, either because the server or network failed or because the format is not supported."

 

Anyone else seeing this?

 

5 REPLIES 5

Bri
Zoom Moderator
Zoom Moderator

Hi @EbonyDances! My apologies for the late reply, but are you still having this issue? 

fernando2
Listener

tengo el mismo problema

 

Mathi
Attendee

@EbonyDances ,

 

Disable this option, it will work.

 

Launch Chrome, then select “Menu” > “Settings“.

Scroll down to the bottom and select the “Advanced” option.

Scroll to the “System” section and toggle “Use hardware acceleration when available” off.

Relaunch the browser and try to play.

For the first time I got this message-The media could not be loaded, either because the server or network failed or because the format is not supported.

MaryKH
Listener

I  also got the "Media cannot be loaded" message when trying to play recordings.  I simply re-started my Chromebook....problem solved.