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UlianaTsukanova
Newcomer
March 24, 2023
Solved

Cloud Recording

  • March 24, 2023
  • 2 replies
  • 2 views

Hello everyone!

I have a problem with finding the cloud recording. The meeting was scheduled by another person, I was invited, and they made me a co-host. Then I wanted to record the meeting and was suggested two options (computer or cloud) and chose Zoom Cloud option. However, my account is Basic Plan, so I don't see this recording in my Zoom portal, even though I was offered this option. Is there a chance the recording is in the main host's portal? Or did it just disappear?

Thank you!

    Best answer by Bri

    Hi @UlianaTsukanova , and welcome to the Zoom Community! Please check with the main host to retrieve the recording

    2 replies

    Bri
    Community Manager
    BriAnswer
    Community Manager
    March 24, 2023

    Hi @UlianaTsukanova , and welcome to the Zoom Community! Please check with the main host to retrieve the recording

      O
      Newcomer
      OCJ
      Newcomer
      April 25, 2023

      Hi we had the same issue. I did check with the owner of the account. She doesnt see our recoding with the rest of the cloud recordings.

      Any suggestions?
      Many thanks

      Bri
      Community Manager
      Bri
      Community Manager
      April 25, 2023

      Hi @OCJ ! Was the account owner also the host in your scenario? 

      E
      Newcomer
      evie3
      Newcomer
      May 3, 2023

      I am also facing this problem and have submitted a request to Zoom support. However, the support team only replied to me that they are unable to respond to my open ticket at this time.

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