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I have a problem with finding the cloud recording. The meeting was scheduled by another person, I was invited, and they made me a co-host. Then I wanted to record the meeting and was suggested two options (computer or cloud) and chose Zoom Cloud option. However, my account is Basic Plan, so I don't see this recording in my Zoom portal, even though I was offered this option. Is there a chance the recording is in the main host's portal? Or did it just disappear?
Solved! Go to Solution.
The account owner made me cohost.
I started the record.
When the session was over I saw the window saying the meeting was being prepared (or whatever it actually says).
Neither of us got an email saying the recording is ready.
She went into her cloud where her other meetings are and our meeting is not there.
Thanks for following up, @OCJ . Is it possible that you may have started a local recording instead of a cloud recording? If not, I'd recommend submitting a request to Zoom Support and including the meeting/webinar ID, date, and time of the meeting or webinar in your request.