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2022-12-05 08:38 AM - edited 2022-12-05 08:47 AM
When I tried to access the most recent meeting recording I made to the cloud, I find that it is not listed.
I remember that after I had the meeting, which lasted over an hour, I saw a screen saying that the recording was being processed. Later, I did not see the message saying that the recording was being processed, but I did not see a message saying that it had been successfully completed. At that point, I checked the list of recordings, and the recording was not there. Several days later, today, I again checked the list of recordings, and the recording is not listed.
I have successfully recorded to the cloud many times in the past.
My account type is Pro. Recording management says that: 1.94 GB (39% used) of 5 GB
2022-12-05 09:02 AM
I would suggest submitting a ticket with our support team: support.zoom.us.
They will take a look and see if it's recoverable or not.