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Closed captioning broken on Zoom

chris9
Listener

Hello,

 

I was in a meeting recently where I was the host and we were using the auto-generated closed captioning. About 15 minutes into the meeting the closed captioning stopped working. It stopped appearing on the screen and the transcript stopped logging new conversation.

 

I tried a lot of things ranging from quitting the meeting and re-joining, to disabling the closed captions and re-enabling them. I have since found out that my peers are also having trouble, but in their case the closed captioning doesn't work at all.

 

The only thing that has changed for us is that our Org has recently upgraded all of our computers to Windows 10 20H2. Is anyone else having this problem? Is this a known bug? I can't find anyone online who is having the problem.

 

Thanks!

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