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2023-02-19 02:27 PM
Today our service was broadcasting fine but when the music (piano) started the audio cut out and was mostly off or garbled until the music stopped. speaking was 100% good. Today Feb 19, 2023 is the first time this has happened. we decreased output volume and muted piano mic but nothing seemed to help. Any ideas?
2023-02-21 02:30 AM
We had exactly the same thing starting last Sunday, we couldn't hear the organ or singing, but the spoken word was fine.
2023-02-21 01:17 PM
On main window under settings (top right icon) in Audio try setting studio music to on. We are going to test this on Wednesday.
2023-02-22 11:05 AM
I know how to turn it on and off. I just have to turn it ON for music and OFF for talking. Would be nice if it worked for both clearly. Zoom appears to only be concerned about prioritizing voice/speech over music.
2023-02-25 11:42 AM
We used the audio setting "Original sound for musicians" which resolved this for us.
2023-03-01 12:04 PM
Exactly the same problem at our church in Ocala, Fl. Piano and Choir sound is broken-up or silent. Spoken word is very clear. Have spent several hundreds of dollars and several days trying to resolve. Very, very frustrating and seems connected to Zoom updates. Replaced sound card, wires from mixer, etc. Adjusted audio settings as per suggestions in this forum. Very close to abandoning the "Zoom" service and platform entirely.
2023-04-25 01:09 PM
I'm having the same issues, not on my end but with two students both of whom use Mac so it seems to be an issue with the onboard mic which is having the audio processed by Apple iOS and so the Zoom settings are useless. Either the students need to go into settings and change some things around (annoying and faffy) or Zoom can change the way it takes in the audio from the mic - i.e. without any audio processing. Seems like it's an issue that Zoom has caused, given it was working largely fine before recent updates....