Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

Capital letters not appearing in the sign in window for Zoom

skmgold
Observer

The sign in window for Zoom will not show capital letters in the username space or the password space. My keyboard is working perfectly as shown in this post. However, in the Zoom sign in area, I can't log in because it keeps changing my uppercase letters to lowercase. I had to sign in via Google.

 

Has this happened to anyone else? I use an Apple - MacOS BigSur.

 

Thank you

1 REPLY 1

EddiePAEK
Community Champion

I guess that username is being recognized with the same letters both uppercase and lowercase. Have you ever log in with the same username?