Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Hi, @ericT --
You never ever see video from anyone else? I've not seen that issue before. It's quite possible if you're in a meeting where nobody else has their camera turned on -- then you won't see anyone's video. (Some groups are just shy like that -- but not many.)
If you've NEVER seen other participants' camera video before, please give some details:
With some additional information, us volunteers here in the Zoom Community might be able to help you, though we don’t have access to account information or ability to make changes to accounts.
You might consider submitting a Support Ticket to Zoom staff at:
HI. yep, never seen people's video. They can see mine. I’m running a Mac Pro 10.14.2. I have used both wired and wifi. The Zoom Version: 5.4.9. Will not let me update to a newer version. People in Zoom can see each other and they can see me. Ive had up to 12 people in the room?
My recommendation is to make a Support Ticket with Zoom Staff (us here in Zoom Community are volunteers):
Be sure to include all of the information from your last post: Mac Pro running 10.14.2 with Zoom version 5.4.9, unable to upgrade, and never have seen video. If you can’t get fixed through them, come back here and get in touch, with your ticket number – I’ll try to leverage some contacts and get it escalated.