Cannot enable Original Ratio under video settings

[skhomyn]

Hello,

I am on Mac OS using zoom for work. I have an issue where I cannot enable the 'Original Ratio' setting, under video settings. Clicking this checkbox does not do anything at all. I am permanently stuck on widescreen, which is problematic as it shows too much of myself and my room. I have tried re-installing, changing hd on and off, and other settings - nothing seems to work. The only hack I've found to achieve the result I want is to open Slack's video settings at the same time, and then clicking 'Original Ratio' toggles the zoom level. But this resets as soon as I open the video settings again, or start a new meeting.

I am using the built in Mac camera.

[anniekathleen]

Sorry, not much help here. I've come up against the same issue. I wondered about your slack hack - I can't see video settings in slack at all...

[skhomyn]

They are located in the top left nav bar >  Slack > Preferences > Audio & video.

[RN]

Hey @skhomyn uncheck HD if checked, and try checking and unchecking the 'original ratio' checkbox to see if that helps! May see a drop in resolution. With HD checked, checking and unchecking the original ratio won't change your ratio due to the resolution of 720p and 1080p resolutions.

[skhomyn]

Hello, I've just tried doing this again but unfortunately there is no change. Thanks for the suggestion though.

[RN]

Ah @skhomyn okay, so this may be dependant on your integrated webcam or the webcam you're using which may not be built to capture a lower aspect ratio than that. Testing this on MacOS integrated webcam with HD off and I am unable to change the ratio.

However, with my Logitech camera, I am able to change the ratio with HD off. IF this is really concerning, you could use OBS as a workaround, however, after looking at some previous cases your integrated webcam on your computer just might be the case. 

[skhomyn]

As I mentioned in the original post, it is possible to hack it to work using slack settings but that's a temporary solution. Therefore this seems to me like a zoom software compatibility issue with this particular hardware. I understand that this might not be a priority but it would be good to log as a bug regardless.

Thanks for the OBS suggestion.

Have a nice day.