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Can't get past the meeting launch page to join any Zoom mtg

Forum|Forum|2 years ago
November 7, 2023
9 replies
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I started having this problem yesterday, Nov 6, 2023. I can't get past the Zoom launch page when I click on the hot links to meeting in my email. I tried the Zoom chat bot and they referred me here. I cleared my cache and temp files and still didn't work. I uninstalled and reinstalled Zoom and still it is not working. I can get in on the Web app but that is super laggy and not a viable solution. I can get in on my iPhone, but again not a sustainable solution. I appreciate any help figuring this mystery out.

Best answer by ZoomZiz

Update: I decided to turn the computer off and restart, and version 5.17.7 32bit is now working.

bstrelko

Community Champion | Customer

Can you please confirm which version of Zoom Client you're currently running (as well as which OS you're using)?

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ZoomZizAuthor

Newcomer

Hi. My computer is on Windows 10 OS, and I am not sure how to tell what Zoom client version I am on, but its a personal account (free).

bstrelko

Community Champion | Customer

There is no difference between the installed client for free vs. paid use (only features available once logged in). There are a few ways to tell which version you have, but this may be the easiest (bottom-right of your Windows toolbar when Zoom is running):

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ifurman

Community Champion | Customer

Some users have been having issues with Zoom v 5.16.5 and 5.16.6 loading on Windows Server 2016\2019. or Windows with older AMD CPU's. If you uninstall zoom and install 5.15.11 from here it should work for you until 5.16.10 comes out, https://zoom-us-zoom.en.uptodown.com/windows/versions

V 5.16.2 works for our company on Windows Server 2019.

I received the following response to a ticket that I filed out at Zoom yesterday.

I apologize for the delay in responding to your service desk ticket. We understand that your time is valuable and we strive to provide timely and efficient support to all of our customers. We have been experiencing higher than the normal volumes of inquiries, and we are working hard to address them all as quickly as possible. Rest assured that we have received your ticket and our team is actively working to resolve your issue.

I understand that you have concerns with the Zoom Application on your Windows Server. I am more than happy to help you with this.

Regarding this, this has been raised already with our Engineering team and they are already aware of this. This is a known incident. The fix will be included in the next version which will be 5.16.10 and is expected to be released on or before the end of this month. We do apologize for the inconvenience.

Thank you,
Zoom Technical Support

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ZoomZizAuthor

Newcomer

Thank you. I did check and see I have 5.16.6 loaded so I uninstalled it and used the link you provided and installed 5.15.11. My next mtg is tomorrow so I will advise how it goes.

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ifurman

Community Champion | Customer

5.16.10 is up and fixed my issue with Zoom loading on Windows Server 2019, https://zoom.us/download#client_4meeting

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ZoomZizAuthor

Newcomer

Ok. So i uninstalled 5.15.11 and installed 5.16.10 over the weekend. I had to wait until today for my next Zoom call. It still doesn't work for me. So I backed out 5.16.10 and went back to 5.15.11. I wish I could figure out who to talk with about getting the coding to work with older standalone computers on Windows 10.

R

rn-zm

Community Manager

Hello @ZoomZiz, as it has been some time since you posted your discussion, did any of the replies below resolve your issue?

Or, if you have resolved this issue, could you please share the solution you discovered with others in the community who may be experiencing a similar problem? Thanks!

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ZoomZizAuthor

Newcomer

Hi. I just posted on 12/4 per the current status of my issue. I am not sure if you saw that before you sent your query. Take a look and let me know.

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ifurman

Community Champion | Customer

Have you tried 5.16.10 32 bit version. Some users have reported it working for them when the 64 bit version did not work.

A

ali012

Newcomer

Experiencing difficulty getting past the meeting launch page to join a Zoom meeting can be frustrating. Here are a few troubleshooting steps that might help:

1. **Check Network Connection:** Ensure you have a stable internet connection. Sometimes, poor connectivity can hinder accessing the meeting.

2. **Clear Browser Cache:** If you're using a web browser, clearing the cache and cookies might resolve any loading issues.

3. **Update or Reinstall the Zoom App:** If using the Zoom app, ensure it's updated to the latest version. If issues persist, reinstalling the app might help.

4. **Try Different Browser or Device:** Attempt accessing the meeting using a different web browser or device to rule out any specific issues with your current setup.

5. **Contact Zoom Support:** If none of the above steps work, reaching out to Zoom's customer support or checking their troubleshooting resources might offer specific solutions for joining meetings.

If you're unable to get past the meeting launch page despite these steps, technical support from Zoom might provide further assistance tailored to your situation.

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Frank_TB

Community Champion | Customer

Zoom has a test meeting you can use anytime.

https://zoom.us/test

Regards

Z

ZoomZizAuthor

Newcomer

Thank you. This is good to know for future test needs.

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ZoomZizAuthor

Newcomer

Hi. It happened again today. I was running Zoom Client 5.16.10 32bit per the thread above. It has been working fine since the original problem started with the Zoom update in Nov 2023. Zoom worked great yesterday. Today (2/12/24) it is back to not launch the zoom mtg at the launch page. I went and looked and it seems there have been more recent updated version and thinking that maybe the latest had some code that reversed my working version 5.16.10 32bit. So I uninstalled 5.16.10 32bit and installed the latest version 5.17.7 32bit. It is still not launching. I used the test meeting link and I can get it to open, but it times out quickly there is an error where it goes to trouble shooting mode and just keeps spinning. Any ideas to get it back up and working for me?

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ZoomZizAuthorAnswer

Newcomer

Update: I decided to turn the computer off and restart, and version 5.17.7 32bit is now working.

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Hendrix2025

Newcomer

My thing is keep going box to box to box to box like it's loading and I'm on Windows 11 and I'm supposed to join a specific meeting

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Hendrix2025

Newcomer

I've been kind of having the same thing I'm trying to join a meeting but it's keep going like the loading screen with an arrow and box is going to boxes please someone help me out

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Hendrix2025

Newcomer

I've been getting to box to box to box like it's loading and I'm on Windows 11 and I'm supposed to join a specific meeting