Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't find cloud recording

bipolarcreative
Listener

I was recording as a cohost on someone else's pro plan (I have the basic plan) and I pressed record to cloud. It seemed like it was working but I never received the recording and I'm worried that it's because I have the Zoom basic plan. I googled it later and cloud recordings are no longer available to people who have basic plans.  I don't know why it would let me record onto the cloud, though, if that's no longer an option. Is all hope lost? Should I keep waiting for an email? Is the pro plan user going to receive the recording I made instead? 

2 REPLIES 2

sarahelhamsmith
Listener

I am having the same issue right now. Were you able to solve it?

CarlaA
Zoom Moderator
Zoom Moderator

Hi @bipolarcreative @sarahelhamsmith , thank you for your contributions to the Zoom Community! I apologize that you have not yet received a response from the community.  Can you please check to see if the pro user has the recording under their account? As you stated, having a Pro, Business, or Enterprise account and being a Licensed user are prerequisites for creating a cloud recording. Let me know!


Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!