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Can´t enter a meeting with videos in waiting room.

Jose_M_Pastrana
Listener

I´ve been trying to enter a workshop on my desktop computer. Multimedia starts loading  but before I enter the waiting room, zoom closes and sends me back to the zoom enter screen.  When I try to enter the same workshop on my cellphone and in other computer there´s no problem, i can see the video in the waiting room and then enter the meeting. I only have that problem on one device.

 

I don´t have that problem on any device with meeting without multimedia in the waiting room.

Any idea of whats happening, any one with the same problem?  Or any solution?? 

2 REPLIES 2

crchan123
Zoom Moderator
Zoom Moderator

Hi @Jose_M_Pastrana! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

zdiggy
Listener

I am having the exact same problem.  I have updated all drivers on my Windows 10 PC, to no avail.