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Can´t enter a meeting with videos in waiting room.


I´ve been trying to enter a workshop on my desktop computer. Multimedia starts loading  but before I enter the waiting room, zoom closes and sends me back to the zoom enter screen.  When I try to enter the same workshop on my cellphone and in other computer there´s no problem, i can see the video in the waiting room and then enter the meeting. I only have that problem on one device.


I don´t have that problem on any device with meeting without multimedia in the waiting room.

Any idea of whats happening, any one with the same problem?  Or any solution?? 


Zoom Moderator
Zoom Moderator

Hi @Jose_M_Pastrana! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.


I am having the exact same problem.  I have updated all drivers on my Windows 10 PC, to no avail.