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E
Newcomer
EduardoA
Newcomer
November 21, 2021
Question

Blur background does not appear

  • November 21, 2021
  • 1 reply
  • 11 views

Hi! The blur background option does not appear on my Mac, though I have the latest version of Zoom and the latest version of my Mac, as well as I count with ALL the requirements needed. I've deleted and downloaded the app, but no success so far. Can anyone help me?

    1 reply

    CarlaA
    Community Champion | Employee
    CarlaA
    Community Champion | Employee
    November 23, 2021

    Hi @EduardoA, Welcome to the Zoom Community! 

     

    Can you please click the Apple icon on your machine then click the "About this Mac" and reply to this post with a screenshot of the Overview?

    This will assist me in understanding which processor you are currently on to further troubleshoot. 

     

    Thanks! 


    Zoom Moderator
    -CA

    E
    Newcomer
    EduardoAAuthor
    Newcomer
    November 24, 2021

    Hi, here's a screenshot of that part. You'll have to excuse me, my computer is in Spanish, but it's almost the same.

    CarlaA
    Community Champion | Employee
    CarlaA
    Community Champion | Employee
    November 30, 2021

    Hi @EduardoA,

     

    I apologize for the delay in response! Unfortunately, your device does not meet the system prerequisites for the blurred virtual background feature which requires i5 - 2 cores or higher, 6th generation or higher. The current system you are on is 5th generation. In this case, you will need a green screen. Let me know if you need further assistance 🙂

     

    Please click Accept as Solution if this answered your question, thank you! 
     

    Zoom Moderator 

    -CA

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