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Blue Yeti microphone not working on MacOS Monterey

Forum|Forum|4 years ago
December 4, 2021
28 replies
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Since I upgraded to MacOS Monterey (12.0.1), my Blue Yeti microphone is not working when I start Zoom (latest - 5.8.6). However, if I switch to another microphone, such as the system (built-in) microphone, and then back to the Blue Yeti, it works fine. This didn't happen prior to upgrading MacOS. Anybody else have the same issue?

Best answer by ChoPraTs

I experienced the same problem. It seems related to the Logitech G-Hub driver for Blue Yeti microphones.

I removed that driver and now my Blue Yeti X microphone is using the integrated driver of macOS and it seems to work without issues. Of course, doing these, all the "Blue Voice" effects and other settings that Logitech's G-Hub app allowed will no longer work, but the microphone should still be usable in its basic functions including volume control or mode change with its physical buttons.

To remove the Logitech G-Hub driver you just need to remove the file "logi_audio_override.kext" from the folder library/extensions of your system hard drive (I just moved it to a folder in my Desktop to keep a backup of the file).

I also used this command in Terminal to remove all the drivers I deleted and I will no longer use (if I'm not wrong, I think this removes a folder that works as cache of drivers):

sudo kextcache --clear-staging

After reboot the system, the microphone should now use the built-in macOS driver with no problem.

For now, my Blue Yeti X microphone seems to work without problems with macOS Monterey 12.2.1. I will maintain Logitech G-Hub installed hoping that sooner or later they will release an update that corrects the problem and be able to use its advanced equalization and profile functions again.

Show previous replies

D

Dudders_95

Newcomer

Hi all. I'm having similar issues but for me, it's a wider issue within the MacOS.

I'm using zoom version - 5.9.1 (3506)

MacOS Monterey - 12.0.1

Tried to select my Yeti X from the devices list, zoom panicked, kept changing the default device and then the Mic vanished from all sound Menus on the Mac and zoom chose the internal microphone.

I've had similar issues when opening Adobe Creative Cloud Apps too.

YaBoiB

Community Champion | Employee

Hello All,

We have identified the issue, and we are working on a solution. Please standby for further information. Thank you to those who have provided assistance and logging from their Zoom Client. You have been accommodating.

A

AnaZ

Newcomer

Hello, wondering if there is an update on the issue. I am also experiencing it.

ZoomVA

Community Manager

@Dudders_95 @reinerleal @MLAMATL @shmfb @lkogot
Thank you all so much for bringing this to our attention and helping to troubleshoot! Our engineering team is currently researching and would appreciate more detailed information. Therefore, I have opened support tickets for members of this thread who do not already have them. Please watch out for an email from us with more information. Thanks again!

S

Shahrum

Newcomer

I'm having the same issue too! Please add/create a support ticket for me too. Thank you!

A

aktien-akademie

Newcomer

Heyhey,

well I got a similar problem, but I think it's not the fault of zoom. The mic isn't found in Mac OS...

Greetings

T

thcs

Newcomer

I also have this issue, but now it seems to completely vanish from the sound input list, and only after restarting the mac you can use Yeti again. I will try the workaround and see how it goes while we wait for an update from the Zoom team.

N

NoshirC

Newcomer

I am also experiencing exactly the same set of issues. It is strangely comforting that so many others are as well. Misery loves company 😉 Looking forward to a quick resolution.

YaBoiB

Community Champion | Employee

Hello @NoshirC,

Are you using any USB device for your microphone other than the Yeti and the mac system microphone? We are starting to find some commonalities in the testing we have performed with other users experiencing this issue. Please know that many other Engineers at Zoom and I are not experiencing this issue, so we are taking on each instance as a one-off.

Have you already submitted a Technical Support ticket for this issue? If not, could you please reference the link to this thread?

C

chrism22202

Newcomer

Is there any update to this? I'm having the same issue (web ticket has been filed), but it's a bit astounding that people have been complaining about this problem for so long with no resolution.

YaBoiB

Community Champion | Employee

Hello @chrism22202,

We do not believe that this is solely a Zoom issue. It appears that the disconnection has something to do with multiple USB connections to the macOS Monterey. But, our team is working to help find a solution. Easily replicable issues are simple to resolve. Intermittent issues are sometimes more difficult. Especially when adding multiple vendors/hardware into the mix. I am dedicated to finding a solution for every user in this thread and have worked with many of them on this issue.

R

rhorsmanCS

Newcomer

Just to back Brandon up here: 1) I switch between Mac, Windows, and Linux and have only run into this on Monterey. 2) Zoom has been very responsive (to me, anyway) , but it's a tricky issue to run down and recreate.

On the other issue: I never use it, but my external webcam (a Razer Kiyo) does have a microphone.

B

bmoss

Newcomer

I have this issue on Monterey with a brand new Blue Yeti X with the latest firmware. I have an older Blue Yeti with older firmware that does not have this issue.

YaBoiB

Community Champion | Employee

Hello @bmoss,

We have enough data now that we feel good about solving this issue. Thank you to everyone who has assisted us with logging this case. We will provide an update as soon as this issue has a resolution.

D

Dr_J

Newcomer

Please open a support ticket for me as well so I can get notified when a fix is available. I have this exact same problem after upgrading from Big Sur to Monterey last week. Though, like someone else mentioned, I am not convinced this is just a Zoom problem. My Yeti X also does not work in Google Voice web app macOS 12.1.

S

ST22

Newcomer

Looks working as expected with Logitech G Hub 2022.2.9146.

B

bmoss

Newcomer

I'm still seeing the issue on 2022.2.9416. Did you uninstall g hub and reinstall or just do the upgrade? I did the upgrade and same behavior. When I start a Zoom call and the System Preferences > Sound > Input is not running, the Yeti X will disappear from the list of sound devices in MacOS. If I have System Preferences > Sound > Input running the Yeti stays connected and can be used in Zoom.

S

ST22

Newcomer

I kept opening the sound app, and when I close it, Yeti went back to the previous behavior. So it's not fixed yet. Sorry for the confusion.

G

GabeSpain

Newcomer

Something about Monterey simply destroyed the Yeti X on the Mac. Although even with the previous MacOS, the Yeti was a bit more prone to disconnecting itself than other mics in my experience. It was a BIG mistake to purchase this mic for MacOS!

The people at Blue sent me a new microphone (old one still under warranty). That it could be anything different than a faulty mic never came up in the very long thread I had with them. Obviously the new mic suffers from the same issue.

In my case the bug is easy to reproduce by simply switching input sources in MacOS sound preferences. After switching back and forth a couple of times, the Yeti disappears from the available input sources. Recording screencasts is impossible after upgrading to Monterey, as the Yeti reliably disappears from the Screenflow input devices (and from sound preferences input list), requiring a system reboot to get it back.

There must be thousands of Monterey users with Yeti mics. It surely must be a big issue for Blue/Logitech??

ChoPraTsAnswer

Newcomer

I experienced the same problem. It seems related to the Logitech G-Hub driver for Blue Yeti microphones.

I removed that driver and now my Blue Yeti X microphone is using the integrated driver of macOS and it seems to work without issues. Of course, doing these, all the "Blue Voice" effects and other settings that Logitech's G-Hub app allowed will no longer work, but the microphone should still be usable in its basic functions including volume control or mode change with its physical buttons.

To remove the Logitech G-Hub driver you just need to remove the file "logi_audio_override.kext" from the folder library/extensions of your system hard drive (I just moved it to a folder in my Desktop to keep a backup of the file).

I also used this command in Terminal to remove all the drivers I deleted and I will no longer use (if I'm not wrong, I think this removes a folder that works as cache of drivers):

sudo kextcache --clear-staging

After reboot the system, the microphone should now use the built-in macOS driver with no problem.

For now, my Blue Yeti X microphone seems to work without problems with macOS Monterey 12.2.1. I will maintain Logitech G-Hub installed hoping that sooner or later they will release an update that corrects the problem and be able to use its advanced equalization and profile functions again.