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Black Screen

ConsueloCastro
Listener

How do I fix a black screen??  I could not share my documents or course materials today in class because of a black screen.  I did not have this problem last week.  Very frustrating trying to get help to get rid of this black screen.

 

4 REPLIES 4

Bri
Zoom Moderator
Zoom Moderator

Hi @ConsueloCastro! What device and operating system are you on? 

Sometimes my screen is black when I start hosting a recurring meeting. I review all video options that I havent changed, find nothing wrong,  and it still is black. Sometimes I can stop and restart the meeting multiple times and maybe the fourth time my screen will be normal again. I updated the software and still had the problem today. I shut down the other apps. Any ideas why this black screen sometimes happens?

Legaspias
Listener

This is my issue too. How can we fix this? I can only see a black screen when someone is screen sharing. 

maureenft
Listener

I have a long black rectangle from top to bottom of screen and is flanked by black squares on either side!