Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Hey Bri - I have the same issue and I'm on a Mac desktop. Twice now I've tried to initiate zoom meetings and neither time could we hear eachother. None of us are muted and my speaker and mic test worked.
?? If the sound check works fine, doesn't that prove the speakers and mic are on and operational? And if sound on other apps work, but not Zoom, doesn't that indicate trouble on Zoom's end? Not sure how that's a user problem.
@Bri do you have a fix for this issue?
I have the same issue and am using Windows 10 on a Toshiba laptop. The Zoom camera, speaker, and microphone test worked, but no audio can be heard by me or my participant during the meeting, even though our microphones are unmuted (we can see each other).
Today I was in a meeting, all was working fine, suddenly I could not hear the others and could not tell if they could hear me. JBL Charge 3 for speaker and microphone. Tried changing to my computer's inherent sound devices, no change. Audio tests normal. Disconnected and reconnected and still no sound. Can't find a reason for this behavior.
I'm having the same problem on Mac OS 12.3. Trying to use the Zoom chatbot is making me want to scream: I can't find my host key, and the bot keeps sending the code I need to get into my profile to an obsolete email address. I have an important meeting tonight, and no way to fix the problem. Thinking of switching to another online meeting service.
I have been having the exact same problem on my MacBook with Monterey (12.3.1). When setting up my audio, I can hear the test tone through my speakers and I can hear the test playback of what I say in the microphone. But once I join, I cannot hear anyone else. Nor can they hear me. If I rerun the test setup, it will still show my mic/speakers are working, but then when I resume the meeting again. Others still cannot hear me.
Mac OS12 Monterey - Same problem. We can connect and see each other and can use the chat function, but no audio even though we each ran the test and it showed everything is okay. ZOOM - what is your reply??
I found a solution to this that was really a user error, possibly related to a change in Zoom (or just me being daft).
These Steps for Each Call Fixed My Problem:
Why did I (and possibly others) repeatedly miss these obvious steps? If you do not setup Zoom to join audio automatically, the button in the lower left corner of Zoom will ask you to "Join Audio" with a little up arrow. When I click the "little up arrow" it brings up setting choices, I would sometimes change the settings but always test them and then close the window. But I would still not hear/be heard in the Zoom call. If I selected the larger "Join Audio" button, I get a choice of "Join with Computer Audio" or "Test Microphone and Speaker". Since my audio was not working in the call, I would retest my settings or try different settings. When I close the that window, I expected to join audio, but looking at the button, it is still prompting me to join audio. Thus, choosing "Join Audio" then "Join with Computer Audio" is the only way to get audio working reliably.
I'm having exactly the same problem. It's really frustrating. It never used to be an issue until last week. I have to leave and come back again to get my sound working, even though the test worked fine before hand.