Audio issue, participants cannot hear my voice in Zoom meeting

[ccheng]

Hi, I join Zoom meeting, participant cannot hear me but I can hear them. I have run Windom updates and reinstall Zoom application. Still it doesn't work. Any idea how to resolve this ? 

Thanks.

[Dan_ZoomSE]

Hello @ccheng,

I just answered a similar question for another user.  Please see below:

While in the meeting, please click the up arrow next to your Mute/UnMute icon in the bottom left corner of your Zoom client.  This will allow you to verify which mic is active.  It sounds like Zoom may not be set to the mic you want to use and may be using the built-in computer mic instead.  Select the proper mic from the list and see if this resolves your problem.

If this resolves your issues, please click the Accept as Solution button on this thread so that others can benefit from this as well.

Thanks!

[jackiegirl75]

I have tried what you suggested and nothing works. I WANT to use my computers in built mic. I have gone into advanced meeting settings and enabled the toggle but i still cannot be heard but the other person in the meeting.

I have zoomed a few months ago and it was fine. 

It also keeps asking me to 'update' and when I try to do that it won't update either.

Thanks a million for any help !!

[jackiegirl75]

It keeps coming up this ..but when I follow the links etc ..it won't do anything ie update. 

i have to click launch meeting in browser and then I have no audio. I can hear them but they cannot hear me. Thanks heaps 

[217602]

I am not a new Zoom user. My being unable o be heard on a Zoom meeting last night and one today just started on both my cell phone and computer. Is there some download I missed to my Zoom software on both my computer and Apple phone that would cause people to no hear me in Zoom meetings but I could hear them???