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Newcomer
August 13, 2021
Question

Audio Transcription

  • August 13, 2021
  • 3 replies
  • 6 views

I upgraded to Zoom Pro to get the audio transcription feature. Unfortunately, that option does not appear in my account settings under the advanced settings. What can I do?

 

    3 replies

    Newcomer
    August 13, 2021

    Hello xphiljunkx

     

    Hope everything is well

     

    Audio Transcript is under Settings, recordings, is used for your recordings to be transcribed

     

     

     

    Please check here for more information

    https://support.zoom.us/hc/en-us/articles/115004794983-Using-audio-transcription-for-cloud-recordings- 

     

    Regards

     

    Juan 

    Newcomer
    August 20, 2021

    Hi. Same problem here : I have a pro account and I simply don't see the audio transcript option under the advanced cloud recording settings. What can I do ?

    Bort
    Employee
    Employee
    August 20, 2021

    Hi @NoemieM and @xphiljunkx 


    If you are referring to the audio transcription of cloud recordings, that requires Business, Education, or Enterprise license and the setting can be found on the Recording tab of the Settings page

    If you are referring to live transcription in meetings, that requires a Pro, Business, Education, or Enterprise account with both the Closed captioning setting and the Allow live transcription service to transcribe meeting automatically sub-setting (under Closed Captioning) to be enabled. 

    Newcomer
    August 20, 2021

    Thanks !