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Audio Driver missing on Dell Laptop

Mike782014
Listener

Whenever I test audio before the meeting my the Audio driver gets missing! I will have to restart my laptop to get this working! It looks like there is a bug in the latest version Zoom! Any help would be really appreciated! Is there any way to see the logs?

 

1) I have updated all drivers on laptop

2)My laptop also  has the latest windows updates

 

My Laptop : Dell XPS 15 9520 

Windows 10 Pro Build 19044

Zoom version: 5.11.4

 

 

 

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hi @Mike782014 when Testing audio before Zoom Meetings do you hear a tone from your speaker (output) whether it be external speakers, headphones, etc.? The same for testing your microphone, you should 'test mic' and will  be able to hear yourself as the feedback. This can be found within your Zoom client settings > Audio, however, if all else fails when testing suggest uninstalling Zoom and reinstalling. 

 

testmic_testspeaker.PNG

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