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Arrow annotation for participants


I want my participants to use be able to use the arrow tool that display their name and does not disappear.
When testing the tool with my producer it worked by clicking the "arrow" not stamp under the annotation tool bar. However, in my last two sessions when my participants tried to use the arrow it did not stick to the screen, it disappeared after a few seconds. I even had a slide showing them the steps. I am unsure why this happened.

My question: Is there actually the functionality for participants to click on the screen that displays and arrow with their name and it sticks to the screen (not disappearing after a few seconds)?