after corresponding with the representative with zoom about this matter. It came down to the point that he wanted me to make an upgrade because it has HD when you pay for it and they will give you that. He also said that the reason why the video quality is like this is because zoom is being used all over the world and they have to degrade the video quality for free users. They said that it’s just too much and they couldn’t handle it and they have to do it like that… So, when you pay for the upgrade they will give you the HD.
@RR2 As @robcresswell says, this support person is completely wrong.
I am on a corporate paid account as well and have this problem. And it would not make sense for this issue to be corrected by running facetime briefly or Logi Tune if it was a service capacity issue.
@RR2 that's absolute nonsense and it's disappointing that the support person you spoke with has misguided you.
This is a common issue with this Logitech camera, as many people have confirmed. Please don't spread misinformation about requiring paid Zoom accounts and please update your Zoom support person to explain the issue.
I'm on a paid / corporate account and suffer from this issue, for example
Yah, this is nothing to do with bandwidth. Im also on a premium corporate account. This does not happen with the same camera in Zoom on Windows. And it does not happen in other video calling apps on Mac OS Monterey either, Google Meet, Facetime, Teams all look fine. The problem should be somewhere in the Zoom Mac OS client.
EDIT: Might be something to do with using camera through external USB hub that only support USB 2.0. I have mac Macbook Pro M1 connected to a dock. But still, works fine in all other apps, and it worked fine in Big Sur.
im having exactly the same issue with the 922 pro on linux, when using the latest version of zoom.
when i downgrade to a version, i happened to keep the rpm for the capability of selecting hd returns, and picture quality is restored.
this i a change that has happened in the last year or so, as its only the second time im ever used zoom, ie xmas day covid secure present unwapping as one member of the family has covid.
i found out because just before we started our meeting i stupidly clicked the update button.
but luckly i found an old version and proved itsvthe update that broke it, nothing else, its the zoom code thats broken,
This sounds like a different issue. As many people have commented, the option to pick HD isn't gone or disabled, it just doesn't work; regardless of Zoom settings the camera is incredibly blurry under OSX Monterey on Zoom, when it was fine on older versions of OSX.
It's been several months at this point so I've little hope that Zoom or Logitech will bother fixing it.
Logitech C925e. We're definitely on a paid enterprise account. HD is enabled (can't even uncheck it). Same symptoms as everyone else -- I can leave LogiTune running and toggle video on and off periodically to get back to good quality video. But this is pretty abysmal. @wintpe What version did you downgrade to? I'll have to give that a shot. This current situation is untenable and pretty embarrassing.
I have a Logitech 920c and a Macbook with Monterey and an enterprise Zoom account. Recently I have been suffering occasional flashes or flickering in the video but it seems to occur only when I have checked HD in preferences.
After much effort, time with help deskers, and uninstalling and re-installing software, I found this is a known problem which Zoom appear to have no interest in solving. Alternatives are Google Meet and Skype.
I'm also experiencing the same low-quality video issues using:
Zoom 5.9.0 (3377)
macOS Monterey 12.0.1
Logitech C925e webcam
This webcam setup works correctly with HD video in all other apps on my mac... Zoom is the only app that consistently shows blurry video, regardless of any zoom video settings being toggled. Specifically, I can confirm that the "HD" video toggle in this version of zoom appears to do absolutely nothing (if anything it makes the quality worse when turned on).
EDIT: I upgraded zoom to 5.9.1 (3506) and the problem is still present. However, using logitech's logitune app (as suggested previously in this thread) does seem to provide a usable albeit annoying work around.
I uninstalled the current Zoom version and reinstalled version 5.7.8 and problem solved. Use google to find downloads of previous Zoom versions. My version of Zoom was fine and then the problem occurred when I upgraded.