ASAP Accidentally used "record to cloud" as a basic account | Community
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A
Newcomer
acie1
Newcomer
November 8, 2022
Solved

ASAP Accidentally used "record to cloud" as a basic account

  • November 8, 2022
  • 2 replies
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I didn't know that record to cloud option is only for premium accounts so I used the "record to cloud" option to record our class' Zoom meeting because I thought my computer lacks space. I was set as host by my teacher to record the zoom and was also told to set 3 of my classmates as co-hosts. I also tried to look at the Recordings page here on my web but it just shows descriptions about cloud recording. How can I able to recover this recording? Is it saved to my cloud? Can I recover it by upgrading to a premium account? huhuhu

Best answer by Bort

@acie1 

Sounds like this was your teacher's Zoom meeting and you were given host controls in that live session. Since that is the case, the cloud recording is saved to the original host's account, your teacher's. They should have the cloud recording available on their end. 

 

Unless they have already deleted it, it should not be lost. Just reach out to them for access to the recording. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

2 replies

T
Newcomer
Thomas03
Newcomer
November 8, 2022

I think it's not saved. Try to contact support at: https://explore.zoom.us/docs/en-us/contact.html directly as it belongs to Education and more delay can create student problems.

    A
    Newcomer
    acie1Author
    Newcomer
    November 9, 2022

    Thank you for the insight! Thankfully, it was saved in my teacher's cloud 🙂

    Bort
    Employee
    BortAnswer
    Employee
    November 8, 2022

    @acie1 

    Sounds like this was your teacher's Zoom meeting and you were given host controls in that live session. Since that is the case, the cloud recording is saved to the original host's account, your teacher's. They should have the cloud recording available on their end. 

     

    Unless they have already deleted it, it should not be lost. Just reach out to them for access to the recording. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    A
    Newcomer
    acie1Author
    Newcomer
    November 9, 2022

    I have reached out to my teacher about this and she said that it was, thankfully, saved in her account. Thank you for the information! It was very helpful 😄

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