slack: /zoom does nothing

[nick6]

This morning the "/zoom"  stopped working for a few people in my workspace. Input that command and enter...nothing. No message or other feedback.We have one paid person/user account, and this command still works for them. AFAIK nothing has changed regarding paid permissions. I've tried to uninstall/resinstall, restart both zoom and slack, checked for upgrades. Have not been able to fix this.

[justus4HP]

Same for me 😕 Also reset permissions, tried in browser and slack app. Nothing. Weird thing: it works for me but not a couple of other users. I did notice though that this issue is connected to the licenses. When I assign the user who reported the issue a pro license, the invite is there. Just not for basic users.

[Maggha12]

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@justus4HP wrote:

Same for me 😕 Also reset permissions, tried in browser and slack app. Nothing. Weird thing: it works for me but not a couple of other users. I did notice though that this issue is connected to the licenses. When I assign the user who reported the issue a pro license, the invite is there. Just not for basic users.

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[Schlessy]

We are in the same boat and have tried everything, but unable to get things to work. We logged a ticket with Slack who came back within minutes with stuff to try, and eventually told us to contact Zoom, as in their investigation, the issue is emanating at the Zoom end. Slack have said that they have reported the issue to Zoom. We have also tried to reach out to Zoom to get someone there to have a look and explain why this is happening (is it just because they want us to upgrade? - Don't know why this is happening, which is amazingly frustrating) and no one at Zoom has yet to come back to us.

[bigbrig]

Also experiencing this issue. Have uninstalled/reinstalled multiple times, has not fixed. Opened a ticket with Zoom.

[akash98]

Same issue with our Slack and Zoom.


we tried/zoom logout and /zoom but that didn't fix it. 

we also tried to remove it from the workspace and add it back but that didn't work either. Now, We are just waiting for zoom to find a solution.

[Schlessy]

The only support I have received from Zoom is to perform the basic stuff - clear browser caching, logout and reconfig, reattach Zoom, uninstall and reinstall Slack and Zoom. We did all of this early yesterday morning 27th June GMT, with numerous installs and nothing has helped. Issue outstanding now for over 24 hours and I have asked for escalation on the ticket but still no concrete actions from Zoom. Can Everyone please ask for this issue to be escalated with Zoom Support, and maybe as a group we will get some proper service?

[Texeira]

Having the exact same issue. Tried all the known fixes but none of them worked

[KateAshman]

Same issue.
I've noticed if you open up the zoom app for desktop, and go to the meeting lists, you can see the meeting gets added.. but nothing happens in slack.

[Schlessy]

Is anyone here having any success getting this worked on by Zoom Support?  If you have tickets open with Zoom, can everyone please escalate their tickets to get some sort of assistance. Thank you.

[nick6]

zoom are expecting to fix this over the weekend

Farwalis (Zoom)
Jun 29, 2022, 13:08 GMT+10
Hi Nick,Thanks for the response.Upon further checking, there is an ongoing issue on this matter and per engineering, they will have this resolved in the coming weekend.Sorry for any inconvenience.Best regards,
Farwalis

[beee]

Sam here, known issue for Zoom - their eng team is on it.

[yuu13]

same issue, revoke permission, uninstall and reinstall, still does nothing.

[nick6 · Accepted solution]

Zoom have updated the plugin and it is now working.

[1je3s6ee]

Ok

[Jihab]

Hello