Help delete a product from shopping cart

This is very much intended. I have battled them for months over this and would not let a customer service ticket die. They kept saying it would be added in a future update but the history shows this has been happening for many many years. I repeatedly asked to have one of their programmers go in and “manually” remove it from my cart and they claimed they had no one with the knowledge to do it. I said get your vendor that runs your store then, because if you don’t run it, then the vendor does and then do. Immediately went back to future upgrade responses. Awful customer service.