Fathom sometimes does not start when I start a Zoom call -no way to control it

Hi @Pilgrimbrent 

I am not terribly familiar with the Fathom app, but I can likely help you troubleshoot the issue overall. Here are a couple of things to confirm: 

• Is there any difference in the meetings where Fathom shows up and those it doesn't? Some hosted by you while others hosted by someone else and you are just a participant? 
  • If so, it could be a restriction on the meetings you are joining that prevents the use of the Fathom app. 
• Are you signed-in for each of these meetings?
  • If not signed-in to your Zoom account, that could explain why the app doesn't automatically start when you join.

Hi Bort. I set up every Zoom meeting, I am always the host, never just a participant, and when I schedule the Zoom call in my account, I then copy and paste the Zoom link into my calendar. When the time comes I click on that link and it opens the meeting. I rarely log in to my Zoom account to go into my account and click on Meetings to start the meeting. So to the best of my recollection, whether Fathom starts or not, I will have clicked on the Zoom link in my calendar to start things. Are you saying that clicking the link does not sign me in? It would be easy to log in first, I can try that. So far there is no rhyme or reason. Thank you for helping. 

I'm having the same issue. It shows that it's ready to record, then immediately shuts off and puts up the recording review message before the other party even enters. 

Pilgrimbrent, I am having the same problem.

It worked beautifully initially, but SOMETHING happened in August and now Fathom doesn't start automatically in my meetings. I finally managed to make it JOIN automatically (after many removals and re-installations), so at least I have the recording, but I have  no control over Fathom in the meeting anymore (e.g. cannot pause the recording, or highlights sections as I did before). There does seem to be some relationships with HOW I join the meeting... whether I click on the link from my Google Calendar or if I go into My Meetings in Zoom and start the meeting from there. I just want to go back in time and understand what changed so I can unchange it.

I have also lost the Fathom pop-up reminder that a meeting is starting in a few minutes. When I used to click on that it worked perfectly.

If you try to start Fathom from inside a Zoom meeting, using the Apps button it does seem to work, but it is much more fiddley than it used to be.

I have had no problems with Fathom until recently.  It starts up automatically with every meeting, even those in which I am just a participant.  However, lately, when I try to start the meeting before other participants have arrived, I get the message "! click SKIP in Fathom to start recording now."  But I see NO way to do so.  Help!

I think I figured it out.  I believe you need to make sure the desktop app is open and working when the meetings start.  my computer restarted in the middle fo the night and the desktop app did not restart with it.  I double clicked on the desktop app and then it signed in to every meeting after that

Check Fathom settings to ensure auto-recording is enabled, reauthorize it with Zoom, and update both apps. If it still doesn’t appear, try reinstalling Fathom and checking Zoom’s app permissions.

If Fathom doesn’t start when you begin a Zoom call, it could be due to permission issues, disabled auto-start settings, or a faulty Zoom integration. Check Fathom’s permissions, ensure auto-start is enabled, and try reconnecting it to Zoom. Restarting both apps or reinstalling Fathom may also help.

First, check Fathom’s settings to ensure automatic recording is enabled for all meetings. Also, confirm that Fathom has the necessary permissions in your Zoom account. If it doesn’t appear under "Apps" during a meeting, try reinstalling it from the Zoom App Marketplace. If issues persist, reach out to Fathom support for troubleshooting.

Ensure Fathom is properly installed and integrated with Zoom. Check Fathom’s settings to enable automatic recording for all meetings. If it’s inconsistent, try reinstalling the Fathom app or reconnecting it to Zoom. Also, verify that the meeting is hosted under the same Zoom account linked to Fathom. If Fathom doesn’t appear under "Apps," it might not be enabled for that session. Contact Fathom support for further troubleshooting.