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Zoom freezes my computer when using my new Dell video conferencing monitor

MBV2022
Listener

Hi, I recently installed a new DELL video conferencing monitor C2722DE that has an integrated webcam and mic.

Zoom is able to recognize the camera and the mic while in the 'settings' yet as soon as I start the Zoom session, it freezes my entire computer. And yes, it happened during my class session yesterday so not a happy day.

This does not happen with other apps like Skype or Teams, the camera works fine and the sound too. I have installed all updates for zoom and it just keeps happening. Please advise.

1 REPLY 1

DF110
Community Champion

Hi @MBV2022 , so sorry to hear about the freezing issue. Have you submitted a ticket with support yet? 

 

If not, I'd encourage you to start there: https://support.zoom.us/hc/en-us/requests/new