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Zoom account tied to a Google account that no longer exists

canyouso
Listener

Hi so my university email system recently moved from Google to Outlook, so technically my school Google account doesn't exist anymore. However I am invited to meetings through my university email, which for some reason is still tied to Google. Which means I cannot join these meetings because I have to sign in to my university email which I can't because it is tied to a Google account that no longer exists. How can I fix this issue?

2 REPLIES 2

icrew
Listener

Contact your university’s IT helpdesk. They would best be able to advise what to do. 

DanHuber
Participant

Your ITS department is probably the owner/admin of the Zoom account. They can see if your google user account is still in there. if its in there then they can remove or Unassociate the account with the university and then that account would be an individual Zoom account. Or they can edit the accounts profile and try to change the associated email. But you should be able to do that too.