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Newcomer
September 22, 2021
Question

"something went wrong. please refresh this page"

  • September 22, 2021
  • 3 replies
  • 0 views

Hello!

 

Every time I try to edit or send a email to attendees and participants, I get "something went wrong. please refresh this page".  It happens only on my desktop computer. I'm running Windows 10. Does anyone have a solution to this problem?

 

Thanks,

 

Sean

    3 replies

    DeniseLahat
    Community Champion | Customer
    Community Champion | Customer
    September 23, 2021

    Have you tried clearing your browser cache?  or try a different browser.

    Newcomer
    February 23, 2022

    i have the same thing.  I have done all the troubleshooting.  I've reset the browser (chrome), stopped my antivirus.  Run Restoro, tried all the solutions that the support people suggested and nothing has changed in over a month.  Win 10 pro 64 bit.  Did you find a solution?

    Newcomer
    February 23, 2022

    I only recently found a solution. It was my System Mechanic. I uninstalled that and it worked. I have no idea why.

    Newcomer
    August 14, 2022

    Im having the same issue. Do you uninstall system mechanic and installed again or they are not compatible and you need to uninstalled for ever??


    I didn't have to uninstall SM.  An Iolo tech and I troubleshot this and found that the problem was in the module for "fingerprinting" (a way to check websites as they are called up).  I simply turned off all fingerprinting and that did it.  Don't forget to reboot after you make the change.

    Newcomer
    August 14, 2022

    If you're running Iolo's System Mechanic, turn off the fingerprinting module.  Then reboot.  That worked for me after hours of troubleshooting.  In the newest version of SM Ultimate it's under "Privacy/fingerprinting protection" I turned it off for all browsers.  ymmv.