Zoom events : How do I ensure emails are sent a few minutes before the event (like for webinars) | Community
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gdaviation
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December 17, 2022
Question

Zoom events : How do I ensure emails are sent a few minutes before the event (like for webinars)

  • December 17, 2022
  • 1 reply
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    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    December 19, 2022

    Welcome to the Zoom Community, @gdaviation.

     

    You don’t get that granular of control over the reminder emails. If you have Registration Required for your webinar you’ll see this option in your Edit mode for the webinar under Email Settings:

     

    Clicking on the Edit link at the far right gives you these options:

     

     

    G
    Newcomer
    gdaviationAuthor
    Newcomer
    December 19, 2022

    Thanks. I’m talking about zoom events. Not zoom webinars. I ungraded from zoom webinars to zoom events and I’m not finding what I need. In webinars you get 2 reminders which  are perfect. In events only a 24h one. That’s terrible and I wonder how this was thought through. Is it so that the registrant gets reminded by their zoom app separately or what’s the idea here ? How can the more expensive zoom events product have fewer webinar features than the webinar product when it claims to include all its features !? Also I can’t find a way to get a notification when someone registers to my even. That’s basic stuff. Eventbrite does it on the free version ! And the reminders for clients also ! What’s more zoom support isn’t being helpful they misunderstand my questions and why these features are needed. 

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    December 19, 2022

    Ah, sorry @gdaviation – I totally spaced the Zoom Events distinction in your title!

     

     

    I’m in the middle of setting up a multi-day Zoom Conference myself. Let me do some additional research and see what I can come up with. I’ve made an almost-fully-functional demo event for the client that ran last week, and I have the registrants emails I’ll go over. 

    Registrants won’t get individual reminders to sessions, only to the lobby opening date. The assumption is, I think, that they can view all the sessions from the lobby and join any one they want. I’m exploring ways to generate emails outside of the Zoom Events platform – but that’s not bubbled up high on the priority list yet. 

    And I feel your pain in the Support staff’s abilities to understand what we’re talking about. If you’d be willing to discuss directly, send me a PM and I’ll drop you my email address. 

    You are also welcome to join Denise Lahat’s ( @DeniseLahat ) Facebook group for Zoom Events producers. See her posts about the regular meetings where we test out features most alternate Tuesdays in an actual Zoom Event. https://www.facebook.com/groups/zoomeventpros 
    Join there and post some questions, and you’ll get plenty of help.

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