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Webinar Recordings

TonyBowers
Listener

I did a webinar last Sat and it was originally set to record. having retrieved the recording, it stopped after two minutes. The webinar went on for a few hours successfully. Any idea why the recording may have just stopped or how I can retrieve the missing part ? Thanks

1 ACCEPTED SOLUTION

ccameron
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Tony,

I would recommend connecting with our support team at the link below:
https://support.zoom.us/hc/en-us/requests/new

Please include the date and the webinar ID within your ticket. Nothing is guaranteed, but they may be able to help with the recording.  

View solution in original post

2 REPLIES 2

ccameron
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Tony,

I would recommend connecting with our support team at the link below:
https://support.zoom.us/hc/en-us/requests/new

Please include the date and the webinar ID within your ticket. Nothing is guaranteed, but they may be able to help with the recording.  

TonyBowers
Listener

Excellent, thanks for your help Cameron !