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2023-03-09 03:23 PM
I tried to watch a webinar that I had been able to sign up with with using Sign in with Apple after first being unable to sign in with my saved password.
When I used the saved password Zoom said a verification email code entry was necessary. I was told a verification email had been sent. It never arrived. Finally after prolonged searching my email folders I found one but it had expired. I tried again several times, requesting resend verification but never received another email. Unfortunately when I tried to sign into the webinar the next day the Sign in with Apple option wasn't available. The verification email option was offered and email supposedly sent. Never got a verification email.
I tried the chat bot to find a solution but it only suggested searching the email again. No joy. It then offered to let me chat with a person but they were: "too busy." They said I needed to submit a claim to tech support. I tried that and the response was: "Unfortunately, we are unable to respond to your open ticket at this time."
So I couldn't watch the webinar and apparently won't be able to sign into zoom in the future.
I also signed into the web front end for my email to see if perhaps somehow my app was blocking the email. Nothing there either.
Does anyone no of a way around the problem?
Some threads talk about 2 factor authentication. I'd be happy to use that but I imagine I need to sign into zoom to set that up.
2023-03-15 05:29 AM
Hey @waldhaus1960 do you mind trying to re-verify your email address or attempt to?
2023-03-28 10:59 AM - edited 2023-03-28 11:00 AM
i had the same problem a few weeks ago and was able to contact a human tech at zoom who took me off the blocked list. He didn't know how I had gotten on the list. Now the same issue has reappeared and I see no way to contact a human for tech support. I have done everything listed in the help file--- with no success. I have sent multiple messages to tech support via the website, and it instantly replies that they are unable to help with my problem, and my ticket has been closed.
2023-03-28 11:05 AM
Try checking in the junk folder