User emails not available in Attendee report and Poll Reports

Hi, I'm currently having  the same issue as well since March 1st. 

Hi, I'm having the same problem in these days... I opened a ticket with Zoom Support, and they told me that probably the rules have been changed. 

@AbhishekMordani @PC3 @ClaraBertram This is by design. Zoom will only show the email address in webinar reports if registration is enabled. This is to protect the PII of these users who join when registration is not required. 

Please make sure that if these addresses are needed, that registration is being used with your webinars.

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

What is the difference between having registration enabled or not?  In either case, the attendee has to volunteer their e-mail, either to register when registration is required, or to join the webinar when registration is not required. Why is the data now hidden in one case, but not the other?  No logic!  Zoom needs to reverse this illogical decision.

There is any chance we can get the emails of recent webinars with this error?

This change has also created an issue for us. We have webinar participants register in our own system not via Zoom, so we need to be able to match up the info the attendees provide when they sign into the webinar with the info in our system. Now if someone enters a different name when signing in this is impossible, whereas before with their name and email address we could almost always match them up.

Requiring them to register for the webinar via a different system does not work for us, and requiring them to sign up for a Zoom account to log into our webinars creates an additional hurdle to participation that we can't accept either.

Please bring back the option for people to sign in using a name and email address, even if it's not the default for webinars. If this is not possible then we will have to look for other webinar hosting service options.

@AbhishekMordani You are right, it is registration that needs to be enabled on Zoom.

To any integration users (e.g. Eventbrite integration):

• If your registrations on an external system are not longer being acknowledged by Zoom since the 1st of March 2022, turn on registration on the Zoom meeting/webinar (with no additional required fields, as these cannot be matched). 
• This will mean Zoom no longer ignores the registrant information fed by your platform of choice. 
• Once registration is enabled, you will once again be able to see:
• (A) registrant numbers leading up to your event on Zoom, and
• (B) capture attendee emails in your attendee reports.
  
  

The above is how you can comply with the first point listed in the March 2022 update:

"[...] you will continue to see email addresses included in your Reports and Dashboard for the following groups:

• If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar."

It's very simple and should have been communicated to integration users much earlier.

For anyone worried about enabling registration on the Zoom webinar/meeting - this does not mean your attendee is asked to register on your platform of choice and then again on Zoom. It simply enables Zoom to use the registration information already collected by your platform.

@J-Zoom-ATL It is really really unfortunate to see that while so many people are requesting to change this requirement and have a better option like a checkbox to acknowledge the sharing of email addresses instead of a completely different meeting type i.e registered meetings that disturb the workflow of so many existing customers there is still no indication of listening to the customers and providing a better solution.
What use of such privacy restrictions that demolish all the integrations and previous logic implemented by devs and invested in by clients? What kind of improvement is it that creates so much trouble for the users?
This has been a pattern of Zoom and it seems like there is no end to it. Customer feedback seems to be the least important factor to you, bulldozing upgrades without any assessment of its implications. This is ridiculous!  

@J-Zoom-ATL , any plans of reverting this change or improving the functionality? Also, with registrations enabled, each user is sent a unique zoom link to join the webinar. How do I ensure that the unique zoom link is available to add with tools like Addevent into the calendar? Is there any API available? 

My organization does not use Zoom registrations.  We use a different registration platform and provide the Zoom Webinar link to the registrants.  When an attendee goes to log into our Zoom Webinar, they receive a pop up asking for their name and email address.  That information is not in the Zoom report.  That is a major flaw in the Zoom system.   That is valuable information that we need, that Zoom is capturing, but is not being reported.  This is a simple fix.  Why are you even asking for the name and email if you are not going to provide it to your customers?