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Transcription for webinars?

ASCDigital
Listener

     Hi,

 

I am trying to locate my VTT  file for webinar transcription; However, when I go into my account and look at the recordings, I only see the speaker/shared speaker view and audio-only files. Additionally, I clicked on them to play and I did not see a right side-bar with the transcription as the Zoom support entry says. Can anyone help identify where these files may be or, if transcription only applies to Zoom meetings?

 

I am currently on the paid, 500 attendee webinar plan. Images are attached to help visualize my issue.


Thanks.

 

ASCDigital_0-1633983974017.png

ASCDigital_1-1633984008758.png

ASCDigital_2-1633984042247.png

 

 

4 REPLIES 4

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @ASCDigital 

 

Were the transcriptions visible during the Webinar itself, when it was happening?
 

Hi @Rupert 

 

The transcriptions were not visible during the webinar.

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @ASCDigital 

 

It may be that they were not enabled for/during that Webinar then.

 

DeniseLahat
Community Champion | Customer
Community Champion | Customer

you need to actually press "Enable Live Transcription" in the meeting in order to generate the file.