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The Panelist user can not join Zoom as Panelist in Webinar Meeting

techoffice
Listener

Hi Support team,

 

Today I support a webinar Zoom meeting, we aleady add the users into the Panelist list but there are 3 panelist members (in the red boxs) can not join to webinar Zoom meeting as panelist member (only join as attendee), I fix 2 cases by remove and and them again to panelist but the last one Hoa Ngo can not fix. Please help me to check and tell me how to fix it for the next webinar meeting

techoffice_0-1637066173980.png

Regards,

Long

3 REPLIES 3

ChrisO
Community Champion | Customer
Community Champion | Customer

The normal cause of this is the panelist not being signed into Zoom prior to clicking on the link to join. If they are not signed in using the email that was added as a panelist, Zoom can not recognize them as a panelist and treats them as a guest.



***Sometimes going backward is the only way to move forward.***

DanHuber
Participant

also when you set up the webinar you can require account login to join the webinar. 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Specifically, set "Require authentication to join":

Screenshot 2021-11-17 062637-Zoom-RequireAuth.jpg

 


Ray - "Old Desert Lizard" / GoodClix.com
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