You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Okay, I'm not sure if this is a user error but we are stumped.
In our Practice Session for an upcoming webinar we had just the Host and one Co-Host in the Practice Session. Each on their own separate Zoom accounts and on separate devices of course.
We want the Host to Spotlight themselves so that all the attendees should only ever see the Host only. So we were practicing to see how the Spotlight feature works.
We found that when the Host chose to Spotlight themselves, Zoom would correctly spotlight them (the Host) on their own computer, but on the Co-Host's computer it was spotlighting the Co-Host, not the Host. The Co-Host would get a message that said "The Host has spotlighted your video for everyone. Would you like to unmute your microphone to speak?" But this wasn't true. The Host was most assuredly NOT spotlighting the Co-Host. The Host was spotlighting themselves only.
We experimented to see what would happen if the Host would choose to spotlight either themselves or the Co-Host, but whichever option they chose it would only spotlight the Co-Host and would always give the Co-Host that same message.
Here are screenshots to illustrate. First, this is a screenshot from the Host's computer. Note: the Host name is "Ainslie MacLeod's Soul World" and has their video on. They clicked on the 3 dots on the upper right of the Host's video box and clicked "Spotlight for Everyone"
Next, here is a screenshot from the Co-Host's computer (note: the Co-Host name is "Heidi (Moderator)" and has video off). This shows what the Co-Host saw right when the Host chose to spotlight their own (the Host's) video:
The Co-Host clicked "Later" as they didn't want to unmute themselves and from their computer it shows that they are now spotlighted, see screenshot from Co-Host's computer:
But from the Host's computer it shows that they (the Host) are spotlighted, as it should be since they spotlighted themselves, see screenshot:
Why is it spotlighting the Co-Host (on the Co-Host's computer) when the Host chooses to only spotlight themselves? Is there something we're misunderstanding about how the Spotlight feature works?
Thanks in advance for any insight!
Hi! Thanks for the screenshots, they're very helpful! Looking at the screenshots from Heidi's POV, it appears they may be joining the webinar from the web client as opposed to the desktop client. Can you try getting them to join the webinar/practice session from the desktop client instead? It can be downloaded from zoom.us/download. That could be impacting the spotlight feature for them.
Looks like Ainslie (Host)'s view is from the desktop client.
Let me know if that helps or there are any other questions!