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Missing Zoom Webinar Cloud Recording

akjames47
Listener

Webinar Link 

Passcode: ^S^Z7Vhi
 
This was the link and passcode to a past webinar we had recorded to the cloud that is now seemingly gone forever. We had completed a merger and needed to buy a new Zoom account. Is there any way to recover this?
 
Thank you!
2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @akjames47 --

 

I highly recommend you contact Zoom Support Staff directly with a support ticket here:

https://support.zoom.us/hc/en-us/requests/new 

Or if you are a Business, Enterprise, or other large account, have your Account Admin contact your assigned customer manager by phone.  You will want this taken care of quickly.

 

We volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts.


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

crchan123
Zoom Moderator
Zoom Moderator

Hi @akjames47! If the reply posted by @Ray_Harwood is helpful, don't forget to click the Accept as Solution button below 😊