Hi, @akjames47 --
I highly recommend you contact Zoom Support Staff directly with a support ticket here:
https://support.zoom.us/hc/en-us/requests/new
Or if you are a Business, Enterprise, or other large account, have your Account Admin contact your assigned customer manager by phone. You will want this taken care of quickly.
We volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts.