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Z
Newcomer
Zver
Newcomer
April 1, 2023
Question

Microsoft Edge video not working

  • April 1, 2023
  • 1 reply
  • 0 views

Zoom meetings worked fine for 2 years in Edge (Chromium) browser.

But since one update, I can't recall exactly the date, Video stopped working.

Now it is audio only.

Please help me.

 

 

 

    1 reply

    DeniseLahat
    Community Champion | Customer
    DeniseLahat
    Community Champion | Customer
    April 3, 2023

    1. make sure you are on the latest zoom release.  
    2. reboot your computer
    3. try to open in Chrome and see if you have the same issues

      Z
      Newcomer
      ZverAuthor
      Newcomer
      April 3, 2023

      1. No, as I said, I don't use Zoom app, I'm using browser only.

      2. Hundreds of times so far

      3. It works in Chrome. However I can't install Chome or app on 1500 computers in company. Right now, there is an instruction for employees to deny Zoom meetings and ask for Teams meetings.

       

      Please help me to figure out where the issue is. Thanks!

      DeniseLahat
      Community Champion | Customer
      DeniseLahat
      Community Champion | Customer
      April 3, 2023

      did you clear the browser cache?  Is the problem on 1 computer or all 1500 pc?

      Are you on the latest Edge versio?  

      According to the zoom support article:

      • Edge: Within 2 versions of current version

      If this does not help I suggest you contact your Zoom account manager.

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