Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-11-18 06:06 AM
I hope I posted this in the right space.
The last couple of days, I've had trouble downloading my recordings.
The "save as" window doesn't appear so I can't rename the file(s) and assign them to a drive I want them to be saved in.
They automatically default to saving in the Downloads file and get saved as TMP files.
I then can't open them.
What the heck?
Any ideas how I can fix this or how I can download these recordings? I've got clients waiting to get access to them.
They're pretty long recordings (60 minutes and up) but nothing longer than I normally record.
Thanks for whatever help you can give me.
I have a Windows PC with a SSD as well as a regular drive. I'm running Windows 10 and using Chrome.
2022-11-18 02:48 PM
Hi, @WinnieA,
The files should be automatically renamed by your browser to MP4, M4A, txt file extensions after being fully downloaded.
Do you have access to another browser to try? I’m trying to determine if the issue is Chrome-specific.
i haven’t seen any similar posts here, so I’m thinking there’s some machine-specific issue. Check to be sure there’s sufficient disk space, for example.
2023-01-19 01:37 PM
I am also having this issue. I've saved my files locally for two years on Google drive with no problems. A few months ago, the video files started downloading as .tmp files instead of .mp4. There seems to be no easy way to download or convert them. Any suggestions?
2023-01-19 02:22 PM
Welcome to the Zoom Community, @mkeeler100.
Hard to say which one isn't doing it's job right, Google vs Zoom. I know normally Zoom will transmit the file to a browser which "invents" a name for the file extension while the download is in progress, then the browser renames the file to the "correct" extension once it's complete.
My advice is to rename the file's extension to something reasonable -- I'd expect the largest file to be an MP4, the smallest to be TXT, and the medium one to be M4A, if you have "separate audio file" checked. Then see if they'll open without errors with a double-click. After that, maybe try different extensions and see if any work. If not, I'm not sure what to tell you.
You can also see the file sizes and names in the Zoom Web Portal under Recordings -- just click on the title of the meeting to see:
The first three are MP4, the Audio Only is M4A (as are the separate audio files in the subfolder), and the Closed Caption files happen to be VTT extensions, but you can rename them as TXT and look at them with Notepad.