sudden loss of students sound during a teaching session

[marysiaN54]

the session was going well when suddenly I could no longer hear my student . she ended the meeting and came in on her phone. we had the same problem. She could hear me but I couldn't hear her...it was quite stressful. Please help if you have resolved this problem 🙂

[Freddi_G]

Hi @marysiaN54 sorry you had issues on your call. We will need to do some investigation to get to the root cause.

Pls provide the following details so we could raise a support case for you.

• Meeting ID
• Time of Incident (loss of audio) occurred
• Participant ID experiencing issue

Feel free to also raise a case with support directly here.