sudden loss of students sound during a teaching session | Community

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sudden loss of students sound during a teaching session

Forum|Forum|3 years ago
February 4, 2022
1 reply
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the session was going well when suddenly I could no longer hear my student . she ended the meeting and came in on her phone. we had the same problem. She could hear me but I couldn't hear her...it was quite stressful. Please help if you have resolved this problem 🙂

Community Champion | Employee

Hi @marysiaN54 sorry you had issues on your call. We will need to do some investigation to get to the root cause.

Pls provide the following details so we could raise a support case for you.

Meeting ID
Time of Incident (loss of audio) occurred
Participant ID experiencing issue

Feel free to also raise a case with support directly here.