screen share

[lburrum]

Frustration! I am a virtual elementary teacher WHY am I now after 3 1/2 years unable to share my screen with my students, its either black screen, or IF they can see it then I have no audio for them to hear me? Help please!  thank you!

[RN]

Hey @lburrum suggest looking into the following KBs first and letting me know if the suggested helps! 

• Troubleshooting black screen during screen sharing
• Troubleshooting screen flicker when screen sharing

And to understand this correctly, if the participants are able to see the shared screen, your participants are not able to hear you?