Transcription feature crashing Zoom
I'm an IT guy at a school and we have started to have a very weird issue with Zoom ever since the 5.7.6 update. Many of the teachers at the school use the live transcription feature in their Zoom calls, and since the 5.7.6 update these people have reported that Zoom starts to crash in slow motion when using this feature. First, names of the participants will disappear, then videos of participants disappear, though the teacher can still hear the students. Then the teacher is unable to click on any buttons in Zoom, so they can't share their screen or control breakout rooms or do anything they would normally be able to do. They cannot even turn the transcription feature off. It usually only starts this weirdness about 20-30 minutes into calls. It is still happening with the latest 5.7.7 update also. Has anybody else come across this issue? Any ideas on how to resolve it? It seems to only affect Windows machines - Macs have not had this issue.
