Transcription feature crashing Zoom | Community
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Newcomer
September 9, 2021

Transcription feature crashing Zoom

  • September 9, 2021
  • 20 replies
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I'm an IT guy at a school and we have started to have a very weird issue with Zoom ever since the 5.7.6 update. Many of the teachers at the school use the live transcription feature in their Zoom calls, and since the 5.7.6 update these people have reported that Zoom starts to crash in slow motion when using this feature. First, names of the participants will disappear, then videos of participants disappear, though the teacher can still hear the students. Then the teacher is unable to click on any buttons in Zoom, so they can't share their screen or control breakout rooms or do anything they would normally be able to do. They cannot even turn the transcription feature off. It usually only starts this weirdness about 20-30 minutes into calls. It is still happening with the latest 5.7.7 update also. Has anybody else come across this issue? Any ideas on how to resolve it? It seems to only affect Windows machines - Macs have not had this issue.

    20 replies

    Newcomer
    September 22, 2021

    I just used this feature for the first time Monday and Tuesday and my screen froze in the same ways people are describing.  I will try the update and the uninstall and download.  Fingers crossed!

     

     

    Newcomer
    September 22, 2021

    I've uninstalled and re-downloaded Zoom, to no avail. It's happened twice since I did this, and I can't find a solution other than turning off auto-transcription - has anyone else found workarounds? Thanks in advance!

    Newcomer
    October 12, 2021

    I've had this same issue multiple times this week (October) and use a university account. I notice it tends to sometimes happen when the guest stops sharing their slides. I've tried ending Zoom in task manager... sometimes it's helped, but not perfectly... I usually log in additionally on my phone as cohost, which has helped me communicate with the presenters and stop recordings. Bummer, live transcript has been such a useful feature, but I fear using it for anything high stakes anymore. I have 55 minutes before my next meeting...I'll try uninstalling Zoom and doing a clean update. 

    Newcomer
    October 14, 2021

    I am having this same issue, it has happened to me twice. IT is currently uninstalling and reinstalling Zoom on my desktop, but I am working remotely today and have a workshop in 2 1/2 hours. I am hoping that the version is up to date on my laptop since I can't do the uninstall/reinstall because it is a college laptop.

    Newcomer
    October 15, 2021

    Did it work on your laptop - this is such a worry on top of hosting a workshop. Zoom's only advice was uninstall/reinstall but that doesnt help the panic if it goes wrong when running an event you are stuck without a co-host to take over!

    Newcomer
    October 17, 2021

    I still have this issue after updating 

    Newcomer
    October 18, 2021

    Me too, I just tested it and still having issues.

    Newcomer
    October 19, 2021

    I've been hosting sessions for a conference this week. (I regularly host Zoom sessions, but rarely use the live interpretation feature). The only sessions where I encountered Zoom issues were those where participants asked for this feature to be turned on during the sessions. About 20 minutes into the session, the Zoom controls disappeared, participant and chat windows are not visible etc. (As described by other users above).

     

    I can't close the Zoom window or end the meeting. The only way I found to end the meeting was to close the Zoom meeting from the Task Manager, rejoin the meeting, then End Meeting for All.

    ZoomVA
    Community Manager
    Community Manager
    October 20, 2021

    Thank you for bringing this to our attention. For anyone still experiencing this issue, please uninstall the Zoom desktop client and re-download the latest version by going to zoom.us/download
    If you are still experiencing this issue on version 5.8 please let us know.

    Newcomer
    October 29, 2021

    I work at a school too and this has happening for two months. Have you tried this new update yet? I have installed on class room computers but I haven't tried yet in a class setting. I've tried testing multiple times when no one else was on the zoom call but it doesn't freeze when no one else is there. I'm really hesitant to let anyone use the CC and hold back the entire class if anything freezes.

     

    Newcomer
    November 19, 2021

    Yes.  I have been experiencing this same thing.  I've been teaching an online course this week and my students are in China.  They asked if I could enable the feature.  However, whenever it is enabled I experience the same things you are describing.  So, I have stopped enabling the feature.

    Newcomer
    February 11, 2023

    Have there been any updates?  I' also and It guy at a University and I have student's complaining of the same issues on both PC and Mac, personal and school issued laptop.  Any update would be appreciated.