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Telehealth assessment - can patient have free basic zoom

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jfire7887
Explorer
Explorer

‎2022-02-08 11:19 AM

My mom's telehealth assessment can be done with the assessor using Zoom for Healthcare.  Does it work if she just has the free basic (i.e. unpaid) Zoom, and is that secure then, in the way that Zoom for Healthcare is supposed to provide?

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RonEmerson
Zoom Employee
Zoom Employee

‎2022-02-09 07:29 AM - edited ‎2022-02-09 07:30 AM

Hello, Thank you for the question. Yes, if the provider is using Zoom for Healthcare (Zoom provides a Business Associate agreement)  any connections they make even to free users  provides the  security Zoom provides.   This means the provider could connect directly to your mom or to multiple users at once (a multi-point call) and they are all covered even if they are on free license.  If the provider has the paid license that's what counts.    Good question.  

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RonEmerson
Zoom Employee
Zoom Employee

‎2022-02-09 07:29 AM - edited ‎2022-02-09 07:30 AM

Hello, Thank you for the question. Yes, if the provider is using Zoom for Healthcare (Zoom provides a Business Associate agreement)  any connections they make even to free users  provides the  security Zoom provides.   This means the provider could connect directly to your mom or to multiple users at once (a multi-point call) and they are all covered even if they are on free license.  If the provider has the paid license that's what counts.    Good question.