cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Telehealth assessment - can patient have free basic zoom

Go to solution
jfire7887
Explorer
Explorer

‎2022-02-08 11:19 AM

My mom's telehealth assessment can be done with the assessor using Zoom for Healthcare.  Does it work if she just has the free basic (i.e. unpaid) Zoom, and is that secure then, in the way that Zoom for Healthcare is supposed to provide?

0 Likes
1 ACCEPTED SOLUTION

Go to solution
RonEmerson
Zoom Employee
Zoom Employee

‎2022-02-09 07:29 AM - edited ‎2022-02-09 07:30 AM

Hello, Thank you for the question. Yes, if the provider is using Zoom for Healthcare (Zoom provides a Business Associate agreement)  any connections they make even to free users  provides the  security Zoom provides.   This means the provider could connect directly to your mom or to multiple users at once (a multi-point call) and they are all covered even if they are on free license.  If the provider has the paid license that's what counts.    Good question.  

View solution in original post

1 REPLY 1

Go to solution
RonEmerson
Zoom Employee
Zoom Employee

‎2022-02-09 07:29 AM - edited ‎2022-02-09 07:30 AM

Hello, Thank you for the question. Yes, if the provider is using Zoom for Healthcare (Zoom provides a Business Associate agreement)  any connections they make even to free users  provides the  security Zoom provides.   This means the provider could connect directly to your mom or to multiple users at once (a multi-point call) and they are all covered even if they are on free license.  If the provider has the paid license that's what counts.    Good question.