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HIPAA

marguha
Listener

HI.  Is Zoom Pro HIPAA compliant?

 

Than you

17 REPLIES 17

aeudailey
Participant | Zoom Employee
Participant | Zoom Employee

Hi there! Yes, Zoom helps your organization maintain HIPAA compliance by entering into a BAA (business associates agreement) which includes meetings, chat, whiteboard, and mail/calendar solutions. Restrictions may apply when it comes to apps and added services. 

How do I download my BAA? I was told my version is HIPAA compliant and have not had success finding it on my account (as with other HIPAA compliant platforms). Chatbot, calling, and emailing also has been disappointing. With much appreciation.

 

realwru69
Listener | Zoom Partner
Listener | Zoom Partner

@aeudailey your answer gives us some hopes (and fears, as Zoom has competitors in this world and they try to convince our customers in some things).

Please tell us clearly is Zoom HIPPA certified? 

Even looking at main Zoom resource https://explore.zoom.us/en/trust/legal-compliance/  i'm not sure if is Zoom HIPPA certified...

Thx

realwru69
Listener | Zoom Partner
Listener | Zoom Partner

Could Zoom please clarify this question? 

or @aeudailey ?

Thx

EthanCx
Listener | Zoom Employee
Listener | Zoom Employee

Hi @realwru69 , you can check out our HIPAA datasheet by going to Zoom Trust Center at https://explore.zoom.us/en/trust/ and search for HIPAA.

realwru69
Listener | Zoom Partner
Listener | Zoom Partner

Dear @EthanCx, the search for me returns exactly 0 (zero) results 😞

EthanCx
Listener | Zoom Employee
Listener | Zoom Employee

Hello @realwru69 , thank you for sharing the screenshot. Could you please clear out the resource type (Certifications, Attestations and Standards) so the site will perform a general search?

realwru69
Listener | Zoom Partner
Listener | Zoom Partner

@EthanCx, could you please share your search results? 

I don't understand why this is a secret that Zoom officially has only these certifications:

Zoom ISO 27001 - Dec 2022

Zoom SOC 2 Type 1 - Oct 2022

Zoom SOC 2 Type 2 - Oct 2022

Zoom SOC 2 Type 2 HITRUST - Oct 2022

 

and no HIPAA

🤔

EthanCx
Listener | Zoom Employee
Listener | Zoom Employee

That's strange. I've tried several times going to https://explore.zoom.us/en/trust/ and just typing HIPAA and it shows the HIPAA Datasheet under Privacy Resources. 

 

The trust center also shows all the certifications we have. 

realwru69
Listener | Zoom Partner
Listener | Zoom Partner

@EthanCx it's datasheet but not official certificate, let's be precise.

It's a play of the words only.

We can't provide this paper in any official tender or any other occasion where it is required.

PK
Attendee | Zoom Employee
Attendee | Zoom Employee

Hi @realwru69!  The HIPAA Compliance Datasheet that my colleague mentioned (also available on https://explore.zoom.us/en/industry/healthcare/ ) includes a section called "HIPAA Certification". I recommend reading through that and the rest of the datasheet, which can help provide more specific answers to your questions regarding HIPAA.

realwru69
Listener | Zoom Partner
Listener | Zoom Partner

Dear @PK, my question is strict (and should be clear enough without any "what... if...") - is Zoom HIPAA certified and if YES, where I could get the certificate? 

Our country's tender regulations are strict enough and no tender evaluation comittee will try to help us to comply with tender requirements by analysing white papers searching for word HIPAA inside. They are have a check list and follow it simply: is certificate provided? YES/NO? That's all.

Cisco with certified Webex is taking most of tenders for medical institutions in our region.

If Zoom is happy with this - I understand this position as well 🙂

@PK  @EthanCx I agree with @realwru69 could you please be blunt and show us exactly (possibly with a screenshot/ certification etc) if Zoom is HIPPA compliant? Through my research and your instructions, I have had no positive results. It seems as if you both are purposely making this difficult. This is an incredibly serious question and a speedy and customer-focused response would be appreciated. As we are busy and serve clients. If I do not hear from you within a certain time I will assume Zoom is not HIPPA compliment and I will share this with my colleagues and unfortunately have to leave Zoom.

 

PK
Attendee | Zoom Employee
Attendee | Zoom Employee

@realwru69 @positivespace If the resources provided aren't enough, I'm not sure the Zoom Community forum will be the best place for your questions regarding HIPAA compliance. I'd like to direct you to contact the Zoom Sales team , who is better equipped to handle these questions. For more information, you can view the support article https://support.zoom.us/hc/en-us/articles/207652183-HIPAA-Business-Associate-Agreement-BAA- as well. 

Thank you, will do!

PK
Attendee | Zoom Employee
Attendee | Zoom Employee

The HIPAA Compliance Datasheet includes the following section:

 

HIPAA Compliance Datasheet.png

 

This datasheet is linked on the bottom of the https://explore.zoom.us/en/industry/healthcare/ page:  HIPAA link on explore.zoom.us.png

 

However, I do suggest you reach out to Zoom Sales by going to this URL: https://zoom.us/contactsales. That team is better equipped to handle any questions you have regarding HIPAA. Thanks!

Excellent, thank you for that. It's better to make things clear! I will also reach out, thank you for the suggestion!